GPBG Employer Advisers offers the following Employee Development Training Courses:
(All courses can be delivered On-site, Virtually, or combination of both.)
Attitude & Motivation
Employees will learn to feel confident in their abilities in the workplace, inspire those around them, and therefore boost productivity.
This course can be delivered in either an On-site setting, Virtual setting, or combination of both.
Behavior Styles: How NOT to “take it Personally”
Learn that the “way that you do things” is not the only way; and that’s a good thing! This course teaches the participant about their own preferred “manner of accomplishing tasks,” and how their colleagues prefer to “get the job done.” Armed with that knowledge, your employees will be able to see that their colleagues are not purposely trying to drive them nuts, they’re just accomplishing the task in a different way than you would.
This course can be delivered in either an On-site setting, Virtual setting, or combination of both. We would recommend, if it all possible, that this training be done in person rather than virtually.
Conflict Resolution
Train Conflict Resolution techniques to all employees, (supervisor or non-supervisor), in order to: build and foster strong relationships, improve problem-solving skills, reduce tension, and increase understanding.
You can utilize this course with your entire organization, a department or group within your organization, or with specific individuals.
Critical Thinking
Teach employees how to actively and skillfully conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, to motivate themselves and/or their colleagues/subordinates to accomplish a specific action or outcome.
DISC Assessments
Get an objective, crystal clear picture of how and why you prefer to accomplish things. Learn about how and why your colleagues do things the way that they do. And learn how to adapt your behavior to the style of whomever you will be working with in order to accomplish your desired outcomes.
Effective Communication
Develop your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority, and improve quality of relationships and productivity.
Excellence in Customer Service
Learn and practice the skills involved in establishing a genuine customer focus, determining customer expectations, communicating with customers, dealing with difficult customers, and evaluating customer service.
Fostering Trust in the Workplace
Teach employees the impact of trust and mistrust in the workplace. Give employees the means to choose to trust and be trustworthy. When your employees understand and believe that their coworkers have their best intentions in mind productivity and morale will increase on each team and throughout your organization.
Fundamentals of Selling
This course delivers skills and training that will lead to individual sales and organizational success. Comprehensive development of: Sales Negotiations, Strategic Account Management and Business Development, Open Communication and Persuasive Presentations Training and Business Analysis and Goal Setting. The course teaches participants how to understand, develop and shape current relationships, and to seek and develop new opportunities. Additional emphasis is placed on coaching sales professionals how to communicate, present, and negotiate effectively while adding value to client relationships.
Interpersonal Communication
This course is intended to assist individuals in recognizing their own communication styles and how their individual styles differ from the communication styles of others in the workplace. Participants learn skills to communicate and listen effectively and maintain relationships through inspiring trust and giving and receiving feedback.
Interviewing Skills
Prepare participants to successfully interview potential candidates. Teach techniques on asking thoughtful questions. Provide guidelines regarding questions that should not be asked. Run “mock” interviews
S.P.I.N. Selling
Understand the strengths and weaknesses of your present selling style. Be able to describe the psychology of customer needs. Understand how major buying decisions are made. Be able to influence all members of a decision making unit. Demonstrate the key behaviors used by effective salespeople in their verbal interactions with customers. Create a framework for planning sales calls in terms of these behaviors. Practice behaviors that greatly reduce the likelihood of objections. Frequently and objectively measure performance compared with the skilled behavior. Model and create an action plan for continued development of the skills after the program.
Skills for Decision Making
This course trains employees to develop essentials skills needed to define problems, generate solutions, and evaluate alternatives.
Stepping into Supervisory Role
“Yesterday they were my co-workers, today I am their Supervisor…now what?!” We train new supervisors what to expect, what to do, what not to do, and several fundamental truths that they will need as Supervisors if they want to be successful.
Team Creation
Assist Organizations in creating high performing teams that share a common vision and goals; and who collaborate, challenge and hold each other accountable to achieve outstanding results.
Team Development
Using time-tested, scientifically proven assessments we will develop a strong, well-balanced team. We will then teach this team how best to interact and communicate with one another. We will also monitor this team’s success over time and make corrections when necessary.
Team Repair
Sometimes teams hit a rough patch or go into a slump. We help organizations repair, re-energize, or reallocate dysfunctional teams.
